The Real Reason Employees Work: 36 Proven Ways To Motivate
Motivation
Arnold Sanow
If you still think money is the #1 motivator... your wrong! Money is
important, but if someone doesnt like their job or the way they
are treated, I dont care how much you pay them, they still wont
like it. In fact, in numerous surveys the #1 motivating factor to get
employees to perform at their best focuses on appreciation and recognition.
While money is important to employees, what tends to motivate them
to perform at high levels is the thoughtful, personal kind of recognition
that signifies true appreciation for a job well done.
The best way to provide recognition and appreciation is through the
use of rewards. To make our rewards work, we must first follow certain
basic guidelines:
1. Design rewards based on the
individuals personal preferences. For example to reward a workaholic
with a day off could be seen by the employee as, What did I do
wrong? instead of a show of appreciation as it was meant to be.
To really understand what is important to each employee its essential
to get to know each employee well and find out what they think are important
rewards.
2. Reward for achievement
Rewards should be based on what was actually done. For example, if someone
has given you an idea that has saved you money, that person should get
a bigger reward versus someone who just did you a small favor.
3. Time your rewards. Rewards
and recognition should be given as soon as possible after the desired
behavior. Reward and recognition that come long after the achievement
do little to motivate the employee.
To help you provide the recognition, appreciation and rewards that
truly motivate, here are thirty-six inexpensive but effective ideas
that you can use immediately:
Say thank you. This is so easy, but often overlooked. A pat on the
back.
A smile. Public recognition in front of peers. Manage by wandering
around (MBWA). Get out from behind your desk and see what your employees
are doing. It shows you care and are interested in what they do.
A letter of praise from a customer or vendor shared directly with the
employee who delivered the service.
Develop a wall of fame. A letter from a customer or vendor praising
an employee, posted on the company bulletin board.
Listening to an employee who has an idea for improving efficiency or
effectiveness and then acting affirmatively on that suggestion.
Ask your employee what non-monetary rewards they would like to have
and, if possible provide them.
Provide training to employees. Offer them opportunities to improve
themselves. For example, one client of mine had me train all their employees
in success skills. This not only helped the company, but it was seen
by the employees that management really cared about them.
Bring in coffee, donuts and snacks on a regular basis and also do it
when it is not expected.
Provide free lunches to employees when you see them doing some- thing
above and beyond.
Walk your talk. Lead by example: Do what you say youre going
to do and keep all your promises.
Involve employees in decisions that directly affect them. People have
a need to belong. Make them feel like they are an important part of
your business.
Praise them. Each day your goal should be to catch employees doing
something right so you can praise them. This makes them feel valuable
and valued.
Listen to your employees. There really is a reason that you have two
ears and one mouth. Listening tells you what employees need; it keeps
you from making mistakes with them; it wins their respect; it enables
you to negotiate successfully with them; it raises their self-esteem;
it minimizes their frustration and it communicates that you care.
Let your employees know they are VIPs too! Arrange discounts with local
theaters, restaurants, sports events or other things important to them.
This will not only motivate them, but they will tell everyone what a
great place they work for.
Give credit where credit is due. One of the best ways to achieve results
is to give credit to the appropriate employees.
Go out of your way to help employees. A little extra effort, some personal
inconvenience, goes a long way with subordinates in confirming the feeling
that what they are doing is important to you - and that they are
too.
Have family day. Encourage employees to bring in families to the see
the office or plant one afternoon. Follow up with a picnic. What you
spend in half a days down-time will be rewarded many times over
by family good will, and of course, word of mouth.
When paychecks go out, write a note on the envelope recognizing an
employees accomplishment(s).
Encourage employees to praise good work of their fellow employees.
Conduct an out-to-dinner program for employees. Award dinners for two
for doing something special like coming in on a day off or working through
a break. You could also provide dinners to employees who get praised
by customers.
Go to lunch with each one of your employees on a quarterly basis. Ask
the question, What do we need to do to keep you with us?
Remember birthdays ... birthday card, cake or gift.
Invite employees to your home for a special event and recognize them
in front of their spouses and co-workers.
Give employees rewards for customers they bring in.
Offer rewards for great ideas. If it saves money or brings in business,
give the employee a percentage of the savings or profit.
Be sympathetic to personal problems. Have regular meetings to let employees
know what is going on in the company. Its important that everyone
feels they belong.
Order a pizza or a huge submarine sandwich for a communal lunch.
Send $10, $25 or more to a spouse with a thank-you note for his or
her support during the employees overtime. Buy gift certificates.
Pay an employees rent for a month. Pay for the tutoring of an employees
child. Give employees who recruit new workers a cash bonus.
These are but a few of the strategies you can use. Remember, everyone
is different and what motivates one person may not motivate another.
In fact, giving the same reward to every member of the company
not only does not inspire employees to excel, but it may actually damage
performance as top achievers see no acknowledgment of the exceptional
job they have done.
Arnold Sanow, MBA, CSP (certified speaking professional) delivers content driven, interactive and entertaining keynotes, seminars, training programs, facilitations and consulting. He works with his clients in assisting them in attracting customers, keeping them through exceptional customer service, and in promoting a positive and profitable environment. His programs focus on marketing, customer service, communication, presentation skills, team and leader-ship development and business strategies. He has delivered over 2,500 presentations, written 5 books, to include, «Marketing Boot Camp», is an adjunct professor at Georgetown University and the President of The Business Source, Inc. To promote productivity, profits and a positive work environment.
Reprinted by permission from ExpertMagazine.com.